Our policy lasts 30 days. If 30 days have passed since you received your order, we unfortunately cannot offer you a refund or exchange.

To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

Refunds (if applicable)
Once we receive and inspect your return, we will send you an email to let you know that we have received the returned item. We will also inform you whether your refund is approved or denied.
If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.

Delayed or missing refunds (if applicable)
If you have not yet received a refund, first double-check your bank account.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Next, contact your bank. The posting of a refund is often preceded by a processing delay.
If you have completed all these steps and still have not received your refund, please contact us at the following address: contact@maisonchronos.fr

Items on sale or promotion (if applicable)
Only items at full price are refundable. Unfortunately, sale or promotional items are not.

Exchanges (if applicable)
We only replace items that were originally faulty or damaged. If you need to replace yours with the same item, please email us at contact@lazurwatches.com and send your article to: 66 Avenue des Champs-Élysées, 75008, Paris

Shipping

To return your product, you must send it to the following postal address: 66 Avenue des Champs-Élysées, 75008, Paris

You are responsible for the return shipping costs. They are non-refundable.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than €75, we recommend using a trackable shipping service or insuring your shipment. We cannot guarantee that we will receive the returned item.