Our policy lasts 14 days. If 14 days have passed since you received the order, unfortunately we cannot offer you a refund or exchange.

To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your original credit card or payment method is automatically credited within a few days.

Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take a little time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all these steps and have still not received your refund, contact us at the following address: contact@maisonchronos.fr

Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.

Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, email us at contact@maisonchronos.fr and send your article to: 15 rue de la mare, 80110, Morisel, France.

Shipping

To return your product, you must send it to the following postal address: 15 rue de la mare, 80110, Morisel, France.

Shipping costs associated with returning your item are your responsibility. They are not refundable.